The investment-fit-performance triangle: the relationships between investment, strategic fit and performance in service organisations

Alex Hill; Benjamin Laker

The investment-fit-performance triangle: the relationships between investment, strategic fit and performance in service organisations

Alex Hill, Benjamin Laker

Research output: Contribution to conference › Paper › peer-review

Abstract

This paper presents empirical research within eight strategic business units (SBUs) from six service organisations investigating the relationship between investment, strategic fit and business performance. The research found six significant relationships within the investment-fit-performance triangle. 'Process investment‘ seems to have the most significant impact on strategic fit and business performance of all the variables studied. 'Environmental initiatives investment‘ has a less significant impact on fit and performance, both investment in 'people‘ and 'service/product development‘ only have a limited impact on fit and no impact on performance.

Original language	English
Publication status	Published - 3 May 2013
Event	24th Annual Production and Operations Management Society (POMS) Conference: Integrating Practice in POM Research and Teaching - Denver, Colorado, U.S. Duration: 3 May 2013 → 6 May 2013

Conference

Conference	24th Annual Production and Operations Management Society (POMS) Conference: Integrating Practice in POM Research and Teaching
Period	3/05/13 → 6/05/13

Bibliographical note

Organising Body: Production and Operations Management Society

Keywords

Business and management studies

Access to Document

Hill-A-24992Other version, 271 KBLicence: Unspecified

Cite this

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abstract = "This paper presents empirical research within eight strategic business units (SBUs) from six service organisations investigating the relationship between investment, strategic fit and business performance. The research found six significant relationships within the investment-fit-performance triangle. 'Process investment{\textquoteleft} seems to have the most significant impact on strategic fit and business performance of all the variables studied. 'Environmental initiatives investment{\textquoteleft} has a less significant impact on fit and performance, both investment in 'people{\textquoteleft} and 'service/product development{\textquoteleft} only have a limited impact on fit and no impact on performance.",

keywords = "Business and management studies",

author = "Alex Hill and Benjamin Laker",

note = "Organising Body: Production and Operations Management Society; 24th Annual Production and Operations Management Society (POMS) Conference: Integrating Practice in POM Research and Teaching ; Conference date: 03-05-2013 Through 06-05-2013",

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The investment-fit-performance triangle: the relationships between investment, strategic fit and performance in service organisations. / Hill, Alex; Laker, Benjamin.
2013. Paper presented at 24th Annual Production and Operations Management Society (POMS) Conference: Integrating Practice in POM Research and Teaching.

Research output: Contribution to conference › Paper › peer-review

TY - CONF

T1 - The investment-fit-performance triangle

T2 - 24th Annual Production and Operations Management Society (POMS) Conference: Integrating Practice in POM Research and Teaching

AU - Hill, Alex

AU - Laker, Benjamin

N1 - Organising Body: Production and Operations Management Society

PY - 2013/5/3

Y1 - 2013/5/3

N2 - This paper presents empirical research within eight strategic business units (SBUs) from six service organisations investigating the relationship between investment, strategic fit and business performance. The research found six significant relationships within the investment-fit-performance triangle. 'Process investment‘ seems to have the most significant impact on strategic fit and business performance of all the variables studied. 'Environmental initiatives investment‘ has a less significant impact on fit and performance, both investment in 'people‘ and 'service/product development‘ only have a limited impact on fit and no impact on performance.

AB - This paper presents empirical research within eight strategic business units (SBUs) from six service organisations investigating the relationship between investment, strategic fit and business performance. The research found six significant relationships within the investment-fit-performance triangle. 'Process investment‘ seems to have the most significant impact on strategic fit and business performance of all the variables studied. 'Environmental initiatives investment‘ has a less significant impact on fit and performance, both investment in 'people‘ and 'service/product development‘ only have a limited impact on fit and no impact on performance.

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M3 - Paper

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Y2 - 3 May 2013 through 6 May 2013

ER -

The investment-fit-performance triangle: the relationships between investment, strategic fit and performance in service organisations

Abstract

Conference

Bibliographical note

Keywords

Access to Document

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Cite this