The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry

Abbas Keramati; Hamed Mehrabi; Mohammad Mousakhani

doi:10.1109/INDIN.2008.4618300

The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry

Abbas Keramati
, Hamed Mehrabi
, Mohammad Mousakhani

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers
Pages	1279-1284
DOIs	https://doi.org/10.1109/INDIN.2008.4618300
Publication status	Published - Jul 2008

Bibliographical note

Note: Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X.

Organising Body: Institute of Electrical and Electronics Engineers

Organising Body: Institute of Electrical and Electronics Engineers

Keywords

Business and management studies

Access to Document

10.1109/INDIN.2008.4618300

https://doi.org/10.1109/INDIN.2008.4618300

The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry
Keramati, A., Mehrabi, H. & Mousakhani, M., Jul 2008.
Research output: Contribution to conference › Paper › peer-review

Cite this

Keramati, A., Mehrabi, H., & Mousakhani, M. (2008). The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry. In Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers (pp. 1279-1284) https://doi.org/10.1109/INDIN.2008.4618300

Keramati, Abbas ; Mehrabi, Hamed ; Mousakhani, Mohammad. / The role of human, organization and technology in building competitive advantage with CRM : the case of Iranian internet service industry. Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers. 2008. pp. 1279-1284

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note = "Note: Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers",

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Keramati, A, Mehrabi, H & Mousakhani, M 2008, The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry. in Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers. pp. 1279-1284. https://doi.org/10.1109/INDIN.2008.4618300

The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry. / Keramati, Abbas; Mehrabi, Hamed; Mousakhani, Mohammad.
Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers. 2008. p. 1279-1284.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Keramati A, Mehrabi H, Mousakhani M. The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry. In Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers. 2008. p. 1279-1284 doi: 10.1109/INDIN.2008.4618300