The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry

Abbas Keramati; Hamed Mehrabi; Mohammad Mousakhani

doi:10.1109/INDIN.2008.4618300

The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry

Abbas Keramati, Hamed Mehrabi, Mohammad Mousakhani

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers
Pages	1279-1284
DOIs	https://doi.org/10.1109/INDIN.2008.4618300
Publication status	Published - Jul 2008

Bibliographical note

Note: Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X.

Organising Body: Institute of Electrical and Electronics Engineers

Organising Body: Institute of Electrical and Electronics Engineers

Keywords

Business and management studies

Access to Document

10.1109/INDIN.2008.4618300

https://doi.org/10.1109/INDIN.2008.4618300

1 Paper

The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry
Keramati, A., Mehrabi, H. & Mousakhani, M., Jul 2008.
Research output: Contribution to conference › Paper › peer-review

Cite this

Keramati, A., Mehrabi, H., & Mousakhani, M. (2008). The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry. In Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers (pp. 1279-1284) https://doi.org/10.1109/INDIN.2008.4618300

Keramati, Abbas ; Mehrabi, Hamed ; Mousakhani, Mohammad. / The role of human, organization and technology in building competitive advantage with CRM : the case of Iranian internet service industry. Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers. 2008. pp. 1279-1284

@inproceedings{8cc74f6caa1045b68136141f94282312,

title = "The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry",

keywords = "Business and management studies",

author = "Abbas Keramati and Hamed Mehrabi and Mohammad Mousakhani",

note = "Note: Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers",

year = "2008",

month = jul,

doi = "10.1109/INDIN.2008.4618300",

language = "English",

pages = "1279--1284",

booktitle = "Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers",

}

Keramati, A, Mehrabi, H & Mousakhani, M 2008, The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry. in Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers. pp. 1279-1284. https://doi.org/10.1109/INDIN.2008.4618300

The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry. / Keramati, Abbas; Mehrabi, Hamed; Mousakhani, Mohammad.
Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers. 2008. p. 1279-1284.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - The role of human, organization and technology in building competitive advantage with CRM

T2 - the case of Iranian internet service industry

AU - Keramati, Abbas

AU - Mehrabi, Hamed

AU - Mousakhani, Mohammad

N1 - Note: Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers

PY - 2008/7

Y1 - 2008/7

KW - Business and management studies

U2 - 10.1109/INDIN.2008.4618300

DO - 10.1109/INDIN.2008.4618300

M3 - Conference contribution

SP - 1279

EP - 1284

BT - Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers

ER -

Keramati A, Mehrabi H, Mousakhani M. The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry. In Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers. 2008. p. 1279-1284 doi: 10.1109/INDIN.2008.4618300