The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry

Abbas Keramati, Hamed Mehrabi, Mohammad Mousakhani

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    Original languageEnglish
    Title of host publicationPublished in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers
    Pages1279-1284
    DOIs
    Publication statusPublished - Jul 2008

    Bibliographical note

    Note: Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X.

    Organising Body: Institute of Electrical and Electronics Engineers

    Organising Body: Institute of Electrical and Electronics Engineers

    Keywords

    • Business and management studies

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