The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry

Abbas Keramati; Hamed Mehrabi; Mohammad Mousakhani

doi:10.1109/INDIN.2008.4618300

The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry

Abbas Keramati, Hamed Mehrabi, Mohammad Mousakhani

Research output: Contribution to conference › Paper › peer-review

Original language	English
DOIs	https://doi.org/10.1109/INDIN.2008.4618300
Publication status	Published - Jul 2008
Event	IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics - Daejon, Korea Duration: 13 Jul 2008 → 16 Jul 2008

Conference

Conference	IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics
Period	13/07/08 → 16/07/08

Bibliographical note

Note: Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X.

Organising Body: Institute of Electrical and Electronics Engineers

Keywords

Business and management studies

Access to Document

10.1109/INDIN.2008.4618300

https://doi.org/10.1109/INDIN.2008.4618300

1 Conference contribution

The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry
Keramati, A., Mehrabi, H. & Mousakhani, M., Jul 2008, Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers Organising Body: Institute of Electrical and Electronics Engineers. p. 1279-1284
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Cite this

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title = "The role of human, organization and technology in building competitive advantage with CRM: the case of Iranian internet service industry",

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note = "Note: Published in: (2008) Proceedings IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics, Piscataway : Institute of Electrical and Electronics Engineers, ISBN: 9781424421701, ISSN (print): 1935-4576 ISSN (electronic): 2378-363X. Organising Body: Institute of Electrical and Electronics Engineers; IEEE INDIN 2008 : 6th IEEE International Conference on Industrial Informatics ; Conference date: 13-07-2008 Through 16-07-2008",

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