The role of situational anxiety and waiting time satisfaction in three multi-stage service settings

Dennis Von Bergh; Paul Ghijsen; Cees Gelderman; Ron Tuninga

The role of situational anxiety and waiting time satisfaction in three multi-stage service settings

Dennis Von Bergh
, Paul Ghijsen
, Cees Gelderman
, Ron Tuninga

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - 7 Jul 2013
Event	42nd European Marketing Academy (EMAC) Annual Conference: Lost in Translation: Marketing in an Interconnected World - Istanbul, Turkey Duration: 4 Jun 2013 → 7 Jun 2013

Conference

Conference	42nd European Marketing Academy (EMAC) Annual Conference: Lost in Translation: Marketing in an Interconnected World
Period	4/06/13 → 7/06/13

Bibliographical note

Organising Body: European Marketing Academy

Keywords

Business and management studies

Cite this

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title = "The role of situational anxiety and waiting time satisfaction in three multi-stage service settings",

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note = "Organising Body: European Marketing Academy; 42nd European Marketing Academy (EMAC) Annual Conference: Lost in Translation: Marketing in an Interconnected World ; Conference date: 04-06-2013 Through 07-06-2013",

year = "2013",

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language = "English",

}

The role of situational anxiety and waiting time satisfaction in three multi-stage service settings. / Von Bergh, Dennis; Ghijsen, Paul; Gelderman, Cees et al.
2013. Paper presented at 42nd European Marketing Academy (EMAC) Annual Conference: Lost in Translation: Marketing in an Interconnected World.

Research output: Contribution to conference › Paper › peer-review

TY - CONF

T1 - The role of situational anxiety and waiting time satisfaction in three multi-stage service settings

AU - Von Bergh, Dennis

AU - Ghijsen, Paul

AU - Gelderman, Cees

AU - Tuninga, Ron

N1 - Organising Body: European Marketing Academy

PY - 2013/7/7

Y1 - 2013/7/7

KW - Business and management studies

M3 - Paper

T2 - 42nd European Marketing Academy (EMAC) Annual Conference: Lost in Translation: Marketing in an Interconnected World

Y2 - 4 June 2013 through 7 June 2013

ER -