@conference{e548c1c1f73a44eea7b73f1c999bbd32,
title = "The role of situational anxiety and waiting time satisfaction in three multi-stage service settings",
keywords = "Business and management studies",
author = "\{Von Bergh\}, Dennis and Paul Ghijsen and Cees Gelderman and Ron Tuninga",
note = "Organising Body: European Marketing Academy; 42nd European Marketing Academy (EMAC) Annual Conference: Lost in Translation: Marketing in an Interconnected World ; Conference date: 04-06-2013 Through 07-06-2013",
year = "2013",
month = jul,
day = "7",
language = "English",
}