The service profit model: what happens to service when price becomes the most important factor?

Research output: Book/Report › Other long-form output › peer-review

Original language	English
Place of Publication	Colchester, U.K.
Publisher	Institute of Customer Service
Publication status	Published - Oct 2010

Name	ICS Literature Reviews
Publisher	Institute of Customer Service

Keywords

@book{ea4a4d8b4e464b10a880316a0da88d6a,

title = "The service profit model: what happens to service when price becomes the most important factor?",

keywords = "Business and management studies",

author = "Jonathan Gander",

year = "2010",

month = oct,

language = "English",

series = "ICS Literature Reviews",

publisher = "Institute of Customer Service",

}