@conference{067b40b010564e19a243705931a95447,
title = "They just don{\^O}{\c C}{\"O}t really get it: exploring the wellbeing of customer service workers in healthcare",
keywords = "Business and management studies",
author = "Lilith Arevshatian and Rachel Lewis",
note = "Organising Body: Institute of Work Psychology; Institute of Work Psychology (IWP) 4th Biennial Conference of Work, Well-being, and Performance ; Conference date: 24-06-2014 Through 26-06-2014",
year = "2014",
language = "English",
}