'Too little, too late?' The effect of time and money on consumer responses to online service failures

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - Jun 2017
Event	Frontiers in Service Conference - New York, U.S. Duration: 22 Jun 2017 → 25 Jun 2017

Conference	Frontiers in Service Conference
Period	22/06/17 → 25/06/17

Organising Body: Frontiers in Service

Keywords

@conference{a3f2d12f5d92414f8ba2306b2812661b,

title = "'Too little, too late?' The effect of time and money on consumer responses to online service failures",

keywords = "Business and management studies",

author = "Jaywant Singh and Benedetta Crisafulli",

note = "Organising Body: Frontiers in Service; Frontiers in Service Conference ; Conference date: 22-06-2017 Through 25-06-2017",

year = "2017",

month = jun,

language = "English",

}