@article{1dd109b24fa646c5bd9700e333de8160,
title = "Towards primary care for non-serious 999 callers: results of a controlled study of {"}treat and refer{"} protocols for ambulance crews",
keywords = "ambulance, emergency care, quality of care, Nursing and midwifery",
author = "Helen Snooks and N. Kearsley and J. Dale and M. Halter and J. Redhead and Cheung, \{W. Y.\}",
year = "2004",
month = dec,
doi = "10.1136/qshc.2003.007658",
language = "English",
volume = "13",
pages = "435--443",
journal = "Quality and Safety in Health Care",
issn = "1475-3898",
publisher = "BMJ Publishing Group",
number = "6",
}