@article{74c781c0f30e46b8b2b5665d04bb2ace,
title = "TQM implementation: an empirical examination and proposed generic model",
keywords = "total quality management, implementation process, organisational change, non-prescriptive model, Business and management studies",
author = "A Ghobadian and D. Gallear",
year = "2001",
month = aug,
doi = "10.1016/S0305-0483(01)00030-5",
language = "English",
volume = "29",
pages = "343--359",
journal = "Omega",
issn = "0305-0483",
publisher = "Elsevier B.V.",
number = "4",
}