Understanding key mechanisms by which internal communication influences prosocial service behaviors of frontline employees

Neeru Malhotra, Anna-Lena Ackfeldt

    Research output: Contribution to conferencePaperpeer-review

    Original languageEnglish
    Publication statusPublished - May 2014
    Event13th international research conference in service management - La Londe les Maures, France
    Duration: 27 May 201430 May 2014

    Conference

    Conference13th international research conference in service management
    Period27/05/1430/05/14

    Bibliographical note

    Organising Body: IAE Aix Graduate School of Management, Aix Marseille University

    Keywords

    • Business and management studies

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