Understanding key mechanisms by which internal communication influences prosocial service behaviors of frontline employees

Neeru Malhotra; Anna-Lena Ackfeldt

Understanding key mechanisms by which internal communication influences prosocial service behaviors of frontline employees

Neeru Malhotra, Anna-Lena Ackfeldt

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - May 2014
Event	13th international research conference in service management - La Londe les Maures, France Duration: 27 May 2014 → 30 May 2014

Conference

Conference	13th international research conference in service management
Period	27/05/14 → 30/05/14

Bibliographical note

Organising Body: IAE Aix Graduate School of Management, Aix Marseille University

Keywords

Business and management studies

Cite this

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title = "Understanding key mechanisms by which internal communication influences prosocial service behaviors of frontline employees",

keywords = "Business and management studies",

author = "Neeru Malhotra and Anna-Lena Ackfeldt",

note = "Organising Body: IAE Aix Graduate School of Management, Aix Marseille University; 13th international research conference in service management ; Conference date: 27-05-2014 Through 30-05-2014",

year = "2014",

month = may,

language = "English",

}

TY - CONF

T1 - Understanding key mechanisms by which internal communication influences prosocial service behaviors of frontline employees

AU - Malhotra, Neeru

AU - Ackfeldt, Anna-Lena

N1 - Organising Body: IAE Aix Graduate School of Management, Aix Marseille University

PY - 2014/5

Y1 - 2014/5

KW - Business and management studies

M3 - Paper

T2 - 13th international research conference in service management

Y2 - 27 May 2014 through 30 May 2014

ER -