Value and risk in business-to-business e-banking

  • Frank F. Faroughian
  • , Stavros P. Kalafatis
  • , Lesley Ledden
  • , Philip Samouel
  • , Markos H. Tsogas

    Research output: Contribution to journalArticlepeer-review

    Original languageEnglish
    Pages (from-to)68-81
    JournalIndustrial Marketing Management
    Volume41
    Issue number1
    DOIs
    Publication statusPublished - 2012

    Keywords

    • value
    • risk
    • e-banking
    • customer-perceived value
    • technology acceptance model
    • structural equation models
    • desired value change
    • value creation
    • consumer perceptions
    • switching costs
    • service quality
    • repurchase intentions
    • distribution channels
    • Business and management studies

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