View from reviews: mining service quality from UK retail banks customer‘s eWOM

Bijal Dodwani; Rahul Chawdhary; John Sebastian Pereira; Mohamed Nurullah

View from reviews: mining service quality from UK retail banks customer‘s eWOM

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Published in: Proceedings of Academy of Marketing 2024 Annual Conference and Doctoral Colloquium: Marketing: Fusing resilience and power for public value - igniting marketing‘s social spirit. Helensburgh, U.K: Academy of Marketing. ISBN 9781399990608 Organising Body: Academy of Marketing Organising Body: Academy of Marketing
Publication status	Published - 2 Jul 2024

Bibliographical note

Note: Published in: Proceedings of Academy of Marketing 2024 Annual Conference and Doctoral Colloquium: Marketing: Fusing resilience and power for public value - igniting marketing‘s social spirit. Helensburgh, U.K: Academy of Marketing. ISBN 9781399990608

Organising Body: Academy of Marketing

Organising Body: Academy of Marketing

Keywords

Business and management studies

1 Paper

View from reviews: mining service quality from UK retail banks customer‘s eWOM
Dodwani, B., Chawdhary, R., Pereira, J. S. & Nurullah, M., 2 Jul 2024.
Research output: Contribution to conference › Paper › peer-review

Cite this

Dodwani, B., Chawdhary, R., Pereira, J. S., & Nurullah, M. (2024). View from reviews: mining service quality from UK retail banks customer‘s eWOM. In Published in: Proceedings of Academy of Marketing 2024 Annual Conference and Doctoral Colloquium: Marketing: Fusing resilience and power for public value - igniting marketing‘s social spirit. Helensburgh, U.K: Academy of Marketing. ISBN 9781399990608 Organising Body: Academy of Marketing Organising Body: Academy of Marketing

Dodwani, Bijal ; Chawdhary, Rahul ; Pereira, John Sebastian et al. / View from reviews : mining service quality from UK retail banks customer‘s eWOM. Published in: Proceedings of Academy of Marketing 2024 Annual Conference and Doctoral Colloquium: Marketing: Fusing resilience and power for public value - igniting marketing‘s social spirit. Helensburgh, U.K: Academy of Marketing. ISBN 9781399990608 Organising Body: Academy of Marketing Organising Body: Academy of Marketing. 2024.

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Dodwani, B, Chawdhary, R , Pereira, JS & Nurullah, M 2024, View from reviews: mining service quality from UK retail banks customer‘s eWOM. in Published in: Proceedings of Academy of Marketing 2024 Annual Conference and Doctoral Colloquium: Marketing: Fusing resilience and power for public value - igniting marketing‘s social spirit. Helensburgh, U.K: Academy of Marketing. ISBN 9781399990608 Organising Body: Academy of Marketing Organising Body: Academy of Marketing.

View from reviews: mining service quality from UK retail banks customer‘s eWOM. / Dodwani, Bijal; Chawdhary, Rahul ; Pereira, John Sebastian et al.
Published in: Proceedings of Academy of Marketing 2024 Annual Conference and Doctoral Colloquium: Marketing: Fusing resilience and power for public value - igniting marketing‘s social spirit. Helensburgh, U.K: Academy of Marketing. ISBN 9781399990608 Organising Body: Academy of Marketing Organising Body: Academy of Marketing. 2024.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Dodwani B, Chawdhary R , Pereira JS , Nurullah M. View from reviews: mining service quality from UK retail banks customer‘s eWOM. In Published in: Proceedings of Academy of Marketing 2024 Annual Conference and Doctoral Colloquium: Marketing: Fusing resilience and power for public value - igniting marketing‘s social spirit. Helensburgh, U.K: Academy of Marketing. ISBN 9781399990608 Organising Body: Academy of Marketing Organising Body: Academy of Marketing. 2024