View from reviews: mining service quality from UK retail banks customer‘s eWOM

Bijal Dodwani; Rahul Chawdhary; John Sebastian Pereira; Mohamed Nurullah

View from reviews: mining service quality from UK retail banks customer‘s eWOM

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - 2 Jul 2024
Event	AM2024 Conference - Cardiff, U.K. Duration: 1 Jul 2024 → 2 Jul 2024

Conference

Conference	AM2024 Conference
Period	1/07/24 → 2/07/24

Bibliographical note

Note: Published in: Proceedings of Academy of Marketing 2024 Annual Conference and Doctoral Colloquium: Marketing: Fusing resilience and power for public value - igniting marketing‘s social spirit. Helensburgh, U.K: Academy of Marketing. ISBN 9781399990608

Organising Body: Academy of Marketing

Keywords

Business and management studies

View from reviews: mining service quality from UK retail banks customer‘s eWOM
Dodwani, B., Chawdhary, R., Pereira, J. S. & Nurullah, M., 2 Jul 2024, Published in: Proceedings of Academy of Marketing 2024 Annual Conference and Doctoral Colloquium: Marketing: Fusing resilience and power for public value - igniting marketing‘s social spirit. Helensburgh, U.K: Academy of Marketing. ISBN 9781399990608 Organising Body: Academy of Marketing Organising Body: Academy of Marketing.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Cite this

@conference{8e3215085fe4450c8069750bc7e5ce5f,

title = "View from reviews: mining service quality from UK retail banks customer{\textquoteleft}s eWOM",

keywords = "Business and management studies",

author = "Bijal Dodwani and Rahul Chawdhary and Pereira, \{John Sebastian\} and Mohamed Nurullah",

note = "Note: Published in: Proceedings of Academy of Marketing 2024 Annual Conference and Doctoral Colloquium: Marketing: Fusing resilience and power for public value - igniting marketing{\textquoteleft}s social spirit. Helensburgh, U.K: Academy of Marketing. ISBN 9781399990608 Organising Body: Academy of Marketing; AM2024 Conference ; Conference date: 01-07-2024 Through 02-07-2024",

year = "2024",

month = jul,

day = "2",

language = "English",

}

TY - CONF

T1 - View from reviews

T2 - AM2024 Conference

AU - Dodwani, Bijal

AU - Chawdhary, Rahul

AU - Pereira, John Sebastian

AU - Nurullah, Mohamed

N1 - Note: Published in: Proceedings of Academy of Marketing 2024 Annual Conference and Doctoral Colloquium: Marketing: Fusing resilience and power for public value - igniting marketing‘s social spirit. Helensburgh, U.K: Academy of Marketing. ISBN 9781399990608 Organising Body: Academy of Marketing

PY - 2024/7/2

Y1 - 2024/7/2

KW - Business and management studies

M3 - Paper

Y2 - 1 July 2024 through 2 July 2024

ER -