Waiting in multi-stage services: an exploration across service industries

  • Dennis G. Von Bergh
  • , Paul W.T. Ghijsen
  • , Cees J. Gelderman
  • , Ronald S.J. Tuninga

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)187-207
JournalInternational Journal of Business and Globalisation
Volume14
Issue number2
DOIs
Publication statusPublished - Feb 2015
Externally publishedYes

Keywords

  • Business and management studies

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