@article{293d9b0447be4b3f9f932b21e4811a4e,
title = "Waiting in multi-stage services: an exploration across service industries",
keywords = "Business and management studies",
author = "\{Von Bergh\}, \{Dennis G.\} and Ghijsen, \{Paul W.T.\} and Gelderman, \{Cees J.\} and Tuninga, \{Ronald S.J.\}",
year = "2015",
month = feb,
doi = "10.1504/IJBG.2015.067435",
language = "English",
volume = "14",
pages = "187--207",
journal = "International Journal of Business and Globalisation",
issn = "1753-3627",
publisher = "Inderscience",
number = "2",
}