Waiting in stages in maintenance, task, and personal interactive services and the affect on customer measures

Dennis Von Bergh; Paul Ghijsen; Cees Gelderman; Ron Tuninga

Waiting in stages in maintenance, task, and personal interactive services and the affect on customer measures

Dennis Von Bergh
, Paul Ghijsen
, Cees Gelderman
, Ron Tuninga

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - 25 May 2012
Event	41st European Marketing Academy (EMAC) Annual Conference 2012: Marketing to Citizens: Going beyond Customers and Consumers - Lisbon, Portugal Duration: 22 May 2012 → 25 May 2012

Conference

Conference	41st European Marketing Academy (EMAC) Annual Conference 2012: Marketing to Citizens: Going beyond Customers and Consumers
Period	22/05/12 → 25/05/12

Bibliographical note

Organising Body: European Marketing Academy

Keywords

Business and management studies

Cite this

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title = "Waiting in stages in maintenance, task, and personal interactive services and the affect on customer measures",

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note = "Organising Body: European Marketing Academy; 41st European Marketing Academy (EMAC) Annual Conference 2012: Marketing to Citizens: Going beyond Customers and Consumers ; Conference date: 22-05-2012 Through 25-05-2012",

year = "2012",

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language = "English",

}

Waiting in stages in maintenance, task, and personal interactive services and the affect on customer measures. / Von Bergh, Dennis; Ghijsen, Paul; Gelderman, Cees et al.
2012. Paper presented at 41st European Marketing Academy (EMAC) Annual Conference 2012: Marketing to Citizens: Going beyond Customers and Consumers.

Research output: Contribution to conference › Paper › peer-review

TY - CONF

T1 - Waiting in stages in maintenance, task, and personal interactive services and the affect on customer measures

AU - Von Bergh, Dennis

AU - Ghijsen, Paul

AU - Gelderman, Cees

AU - Tuninga, Ron

N1 - Organising Body: European Marketing Academy

PY - 2012/5/25

Y1 - 2012/5/25

KW - Business and management studies

M3 - Paper

T2 - 41st European Marketing Academy (EMAC) Annual Conference 2012: Marketing to Citizens: Going beyond Customers and Consumers

Y2 - 22 May 2012 through 25 May 2012

ER -