@conference{b634c840b66c47c9b9e1eb4f990554a1,
title = "When waiting time requires manager attention: a field study in the restaurant industry",
keywords = "Business and management studies",
author = "\{Von Bergh\}, Dennis and Paul Ghijsen and Kees Gelderman and Ron Tuninga",
note = "Organising Body: European Marketing Academy; 43rd European Marketing Academy (EMAC) Annual Conference: Paradigm Shifts \& Interactions ; Conference date: 03-06-2014 Through 06-06-2014",
year = "2014",
month = jun,
day = "6",
language = "English",
}