Work processes and emerging problems in Indian call centres

  • Pawan Budhwar
  • , Neeru Malhotra
  • , Virender Singh

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    Original languageEnglish
    Title of host publicationThe next available operator
    Subtitle of host publicationmanaging human resources in Indian business process outsourcing industry
    EditorsMohan Thite, Bob Russell
    Place of PublicationLondon, U.K.
    PublisherSage
    Pages59-82
    ISBN (Print)9788178299327
    DOIs
    Publication statusPublished - 2009

    Keywords

    • Business and management studies

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