Work processes and emerging problems in Indian call centres

Pawan Budhwar; Neeru Malhotra; Virender Singh

doi:10.4135/9788132101260

Work processes and emerging problems in Indian call centres

Pawan Budhwar
, Neeru Malhotra
, Virender Singh

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	The next available operator
Subtitle of host publication	managing human resources in Indian business process outsourcing industry
Editors	Mohan Thite, Bob Russell
Place of Publication	London, U.K.
Publisher	Sage
Pages	59-82
ISBN (Print)	9788178299327
DOIs	https://doi.org/10.4135/9788132101260
Publication status	Published - 2009

Keywords

Business and management studies

Access to Document

10.4135/9788132101260

https://doi.org/10.4135/9788132101260

Cite this

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title = "Work processes and emerging problems in Indian call centres",

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author = "Pawan Budhwar and Neeru Malhotra and Virender Singh",

year = "2009",

doi = "10.4135/9788132101260",

language = "English",

isbn = "9788178299327",

pages = "59--82",

editor = "Mohan Thite and Bob Russell",

booktitle = "The next available operator",

publisher = "Sage",

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Work processes and emerging problems in Indian call centres. / Budhwar, Pawan; Malhotra, Neeru; Singh, Virender.
The next available operator: managing human resources in Indian business process outsourcing industry. ed. / Mohan Thite; Bob Russell. London, U.K.: Sage, 2009. p. 59-82.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - Work processes and emerging problems in Indian call centres

AU - Budhwar, Pawan

AU - Malhotra, Neeru

AU - Singh, Virender

PY - 2009

Y1 - 2009

KW - Business and management studies

U2 - 10.4135/9788132101260

DO - 10.4135/9788132101260

M3 - Chapter

SN - 9788178299327

SP - 59

EP - 82

BT - The next available operator

A2 - Thite, Mohan

A2 - Russell, Bob

PB - Sage

CY - London, U.K.

ER -